Elder Accountancy Eliminates Their Downtime by Choosing Alpha Actual


Elder Accountancy had a problem. Having just experienced a computer failure that missed the extension filing tax day of October 15 by one day, Elder’s management was eager to not repeat that event again. According to Oliver Wong, executive assistant, “We know, that a cloud service like Alpha Actual . . . will very much lessen that impact [of having] a terminal down with another computer. We’re going to send our data, and we can still plug away, and it’ll work.” To make matters even more stressful, Oliver was the go-to man when something went wrong with IT resources in the office. “We had an outside consultant come in if we needed something [beyond what] any of the staff here could troubleshoot. That’s really about it. We didn’t have anyone in house in our company who actually took care of things. Our firm is not very large in terms of staff.” Elder Accounting’s risks were not unique. The reliance on local computers for storage and no clear support for big IT problems is a challenge for many small businesses. A great deal of critical data and information created in the course of a workday is stored locally. Everything works fine until the dreaded day when the office computer doesn’t turn on or the network server begins to malfunction due to a corrupted file. The business essentially stops and sits dead in the water until a fix arrives. According Oliver, “We actually have a pretty extensive log for the last six to eight months [on] how much downtime we actually do suffer. I’d say it’s about four hours a month: it can add up to that much, sometimes more.” The ability to remotely connect to recover data for business restoration is the key reason Elder Accountancy moved to the cloud. To be able to access account information immediately when one computer fails by simply connecting another was the perfect answer. Up to 30 minutes at a time could be lost just waiting for software to reboot and load again because the files didn’t access a local drive properly, and that time loss compounds over days, weeks, and months. As Oliver summed it up, “Our office is pretty paperless as it is, but [if] the hardware that holds the data is damaged, well, there goes that. That could be extremely difficult to replace.” Moving to Alpha Actual by Elder Accounting was also a “looking-forward” decision. The office’s management had already committed to expansion with a new branch outside of California. The business process logistics of accessing files and accounts on a private network connection or while traveling was not an appealing method outside of California. Alpha Actual provided the ideal solution, allowing file and account access from anywhere, regardless of geographic distance from the office. Elder wanted its people to focus on their core skills: accounting, tax services, and business management. The ability to enjoy a cloud infrastructure with the IT management side integrated was very important to them. Choosing Alpha Actual’s 360° Concierge Cloud Service has saved Elder Accounting days and weeks of headaches. The firm has ready access to files and accounts, regardless of what may happen locally. The downtime is minimized, and the delivery to clients is made more consistent and timely. These are the real-time, bottom-line advantages that Alpha Actual delivers that help accounting firms realize their full potential without ever needing to worry about IT again. Company Information: Alpha Actual, LLC A prominent Southern California technology firm with a distinctive blend of Certified Technology Professionals, Consultants and Business Solution Providers. They offer closely-held businesses a broad range of technology solutions to meet their respective needs. They help organizations leverage existing IT investments by developing scalable solutions with immediate returns on investment and productivity. They nurture long-term relationships with all of their clients. Schedule your own cloud analysis now. Contact Information: info@alphaactual.com (866) 807-3777 www.alphaactual.com www.facebook.com/alphaactual www.twitter.com/alphaactual
Posted on December 8th, by Alpha Actual in Success Stories.
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