Alpha Actual Relieves Gary G. Timmons of IT Headaches 

Gary G. Timmons Professional Corporation, a small business advisory firm in Ottawa, Canada, chose Alpha Actual, a cloud technology company from Los Angeles, CA, as its cloud partner. As the owner and unofficial IT director, Gary takes pride in making sure his team has the best tools, such as up-to-date computers and regular software upgrades. He has done a fine job, but would like the freedom to focus on other projects. “I’m the IT support here, and it’s a role I don’t want to play anymore,” he said. “If I get away from the office, I have to be called back if there’s a server problem. And if I’m on a holiday, I would prefer for that not to happen.” Three vendors had offered to help with automation, cloud storage, secure backups and remote access, but only Alpha Actual’s 360° Concierge Cloud Service was able adequately to address all of these areas in one complete package. “The major difference that [stood] out about Alpha Actual was its [ability] to be our total IT department, whereas the other [providers] were just prepared to take care of the server, and any local issues were still our problem,” Gary said. “Alpha Actual said this didn’t make any sense, and they will take care of our local issues as well as the cloud. I’ve been doing this [role of IT] for a long time, but it’s not a role I would like to continue to do.” His business traditionally offers clients three levels of service: using QuickBooks Online; allowing clients to do their own record-keeping while Gary and his staff intermittently check for accuracy; or client bookkeeping at the main Ottawa office with a live QuickBooks file. Now, with Alpha Actual’s 360° Concierge Cloud Service, he’s excited that he can use the same live QuickBooks database for his office and clients without having to transfer files. He’s also looking forward to working from his home and using multiple monitors. “For a lot of the work we do, having two monitors is very helpful, and I’m a bit restricted in what I can do now away from the office,” he said. “I connect remotely all the time, and so do other staff members. With Alpha Actual, we won’t have to worry about multiple monitors or remote connections.” By leaving the company in the reliable, capable hands of Alpha Actual for all IT issues, Gary can now work from home or go on holiday and is more than happy to finally drop the “unofficial IT director” title. Company Information: Alpha Actual, LLC A prominent Southern California technology firm with a distinctive blend of Certified Technology Professionals, Consultants and Business Solution Providers. They offer closely-held businesses a broad range of technology solutions to meet their respective needs. They help organizations leverage existing IT investments by developing scalable solutions with immediate returns on investment and productivity. They nurture long-term relationships with all of their clients. Schedule your own cloud analysis now. Contact Information: (866) 807-3777
Posted on November 3rd, by Alpha Actual in Success Stories.
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