Alpha Actual Assists Texas Firm in Automation and Archiving

Running a small business can be a challenge, you wear many hats, and technology often weighs heavily on every owner. Technology keeps businesses moving faster, allows them to deliver better service, and undertake more with less. Small businesses are expected to produce big results for every client while still maintaining a strong service-led distinction “from those big guys who don’t know a thing or care much about your business.” Since 1997, this philosophy of strong service from a small staff has worked well for Beverly M. Dahlem, P.C., a San Antonio-based tax and accounting firm. However, the company lacked a reliable and dependable IT service to help them continue this trend. Company owner Beverly Dahlem said her firm initially contracted with an equally small IT company, but found it couldn’t offer the support she wanted and needed. “He was a one-firm guy but he was just swamped,” she said. “We would have to wait to get anything done.” Her next move was to find a larger IT firm but this proved more difficult than she had expected and also had its flaws. “They didn’t have enough time, and they’re bigger companies and the squeakiest wheels would get the service faster,” she said. “They were a big company but we were too small for them to service our PCs – they said they would do our server, but didn’t have a client to service our PCs. So that was kind of an irritant to me. It’s like, ‘Well, I’m sorry we’re not a big enough company, but we still need service.’” Finally, the firm found what they needed in Alpha Actual’s 360º Concierge Cloud Service. After attending a presentation at an Office Tools conference, Dahlem learned that it doesn’t matter how big or how small a company was – Alpha Actual simply wants to create solutions to improve efficiency and organization, and allow employees to spend more time with clients and less time servicing systems. “For a long time, I’ve ended up having to do a lot of the basic IT stuff myself,” Dahlem said. “But that’s not what I’m getting paid for. My time is better spent working on projects that I get paid for.” Alpha Actual’s service includes cloud solutions, plus quick and easy software installations and updates on the same cycle, so program versions are consistent. Alpha Actual doesn’t charge for changing things around or when a client wants to try something new. Even basic support can be taken care of through a phone call or email, rather than an expensive visit. Dahlem has especially appreciated the cloud capabilities. She had been keeping data on the company desktops and on tape back-ups. “I would like to move towards a paperless office, but I’m not comfortable with that at all with the backup system we’ve had,” she said. She’s learned that even back-up tapes have their flaws. “With the backup service through Alpha Actual I feel a lot more comfortable than using the tapes,” she said. “A couple of months ago I was deleting something and I deleted files by accident but didn’t realize it. Of course, it’s not on either of the tapes anymore either.” Company Information: Alpha Actual, LLC A prominent Southern California technology firm with a distinctive blend of Certified Technology Professionals, Consultants and Business Solution Providers. They offer closely-held businesses a broad range of technology solutions to meet their respective needs. They help organizations leverage existing IT investments by developing scalable solutions with immediate returns on investment and productivity. They nurture long-term relationships with all of their clients. Schedule your own cloud analysis now. Contact Information: (866) 807-3777
Posted on January 19th, by Alpha Actual in Success Stories.
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